1. About This Policy
This Cookie Policy explains how the Al Sannad website uses cookies and similar technologies.
Al Sannad is a UAE e-invoicing product operated by Nexain Arabia FZC LLC.
This policy should be read together with the Al Sannad Privacy Policy.
2. What Cookies Are
Cookies are small data files stored on a browser or device when a person visits a website.
Cookies may help a website:
- operate correctly;
- remember preferences;
- maintain security;
- understand website usage;
- identify technical errors; and
- measure navigation or conversion performance.
Similar technologies may include local storage, session storage, tags or pixels.
3. Cookie Categories
Essential Cookies
Essential cookies support functions required for the website to operate.
They may be used for:
- security;
- session management;
- form protection;
- cookie-consent preferences;
- request routing;
- fraud or abuse prevention; and
- maintaining basic website functionality.
Essential cookies cannot normally be disabled through the website's preference panel because the website may not operate correctly without them.
Preference Cookies
Preference cookies may remember visitor choices, such as:
- cookie preferences;
- language or display preferences;
- form-related interface preferences; or
- other non-essential settings.
These cookies should be used only where the relevant feature is enabled.
Analytics Cookies
Analytics cookies may help Nexain Arabia understand:
- which public pages are visited;
- how visitors navigate the website;
- which CTAs are used;
- which enquiry categories are selected;
- whether website errors occur; and
- how website content performs.
The approved analytics approach prohibits sending names, email addresses, phone numbers, company names or free-text form messages into analytics events.
Permitted analytics properties may include non-identifying values such as:
- source page;
- CTA label;
- selected enquiry category;
- document-volume band;
- ERP category; and
- integration preference.
4. Cookie Consent
Where consent is required, non-essential cookies should not be activated until the visitor has made a cookie choice.
Visitors should be able to:
- accept optional cookies;
- reject optional cookies;
- choose cookie categories; and
- update their choices later.
The footer link Cookie Settings opens the working cookie-preference panel. It does not navigate to an empty page.
6. Third-Party Services
The website may interact with external services such as:
- website analytics;
- email delivery;
- form security;
- WhatsApp;
- Google Maps; and
- hosting or security providers.
External services may use their own storage technologies when a visitor follows a link or interacts with their service.
For example:
- clicking WhatsApp opens an external WhatsApp service;
- clicking the office address opens Google Maps;
- external services operate under their own privacy and cookie practices.
7. Managing Cookies Through the Website
Visitors may use the Cookie Settings control in the website footer to review or change optional-cookie choices.
Changing cookie preferences should not remove access to basic website content.
Disabling optional cookies may reduce the availability of:
- remembered preferences;
- analytics measurement; or
- optional website features.
8. Managing Cookies Through the Browser
Visitors may also use browser settings to:
- review stored cookies;
- block cookies;
- delete cookies;
- restrict third-party storage; or
- receive notifications when cookies are used.
Browser-level restrictions may affect website functionality.
9. Cookie Duration
Cookies may be:
- session cookies, which expire when the browser session ends; or
- persistent cookies, which remain until their expiry date or until deleted.
10. Required Production Cookie Table
The current public website configuration uses essential preference storage and optional Google Analytics only after consent where a valid Google Analytics measurement ID is configured.
| Cookie or storage key | Provider | Category | Purpose | Duration |
|---|
| al-sannad-cookie-preferences | Al Sannad | Preference | Stores the visitor's cookie preference so the selected choice can be remembered and Cookie Settings can be reopened. | Until the visitor clears local storage or updates the preference. |
| _ga | Google Analytics | Analytics | Used to distinguish visits for analytics measurement after optional analytics consent. | Up to 2 years. |
| _ga_{measurement-id} | Google Analytics | Analytics | Used to maintain session state for the configured Google Analytics property after optional analytics consent. | Up to 2 years. |
If Google Analytics is not configured or optional analytics consent is rejected, analytics cookies are not loaded by the Al Sannad website.
11. Policy Updates
This Cookie Policy may be updated when:
- website technologies change;
- analytics tools change;
- a consent-management tool changes;
- new cookies are introduced; or
- legal requirements change.
The updated policy will be published with a revised date.
