Terms of Use

1. About These Terms

These Terms of Use apply to your access to and use of the Al Sannad public website.

Al Sannad is a UAE e-invoicing product provided by Nexain Arabia FZC LLC. The website provides information about the Al Sannad platform, including its capabilities, pricing, security controls, implementation approach and product demonstration options.

By using this website, you agree to these Terms of Use. Where you do not agree with these terms, you should stop using the website.

These terms govern the public website only. Use of the Al Sannad platform by a customer organisation is governed separately by the applicable commercial agreement, service terms and data-processing documentation.

2. Website Owner

The Al Sannad website is operated by:

Al Sannad is a standalone product website. The Nexain Arabia corporate website remains a separate website and brand experience.

3. Permitted Use

You may use the website to:

• learn about Al Sannad;
• review product, pricing, security and compliance information;
• request a product demonstration;
• discuss ERP integration or UAE e-invoicing readiness;
• contact the Al Sannad UAE team; and
• access published legal and product information.

You may download or print reasonable extracts for internal business evaluation, provided that copyright, ownership and attribution notices are not removed.

4. Prohibited Use

You must not:

• use the website for unlawful, fraudulent or misleading purposes;
• attempt to gain unauthorised access to the website, platform or connected systems;
• interfere with website availability, security or performance;
• introduce malicious code, automated attacks or harmful content;
• scrape, copy or reproduce substantial parts of the website without permission;
• submit false or misleading information through forms;
• impersonate another person or organisation;
• attempt to reverse engineer website components where prohibited by law;
• use Al Sannad branding or content in a way that suggests unauthorised endorsement; or
• use public forms to submit confidential invoice data, passwords or payment information.

5. Product Information

The website describes Al Sannad's UAE e-invoicing capabilities, including:

• ERP and file-based invoice intake;
• PINT-AE validation;
• Peppol AS4 exchange;
• recipient discovery through SMP services;
• UAE DCTCE reporting;
• invoice and transaction evidence;
• tenant data isolation;
• controlled certificate operations; and
• document retention.

Product information is provided to help organisations evaluate the service. Specific functionality, commercial scope, support commitments and implementation responsibilities are confirmed in the relevant customer agreement.

Public approval and accreditation statements apply only to the specific FTA and Peppol statuses expressly identified on this website. They do not create guarantees about uptime, customer volumes or performance.

6. Pricing Information

Pricing displayed on the website is stated in AED and may include separate:

• annual platform fees;
• implementation fees; and
• support fees.

Displayed prices do not replace a formal quotation or signed agreement. Taxes, scope changes, custom integrations and additional services may be addressed separately where applicable.

Commercial terms, service levels and support commitments are governed by the signed customer agreement.

7. Demo and Readiness Enquiries

Submitting a demo, readiness, pricing, ERP or security enquiry does not create a customer contract.

Information submitted through the form is used to:

• respond to the enquiry;
• prepare the requested discussion;
• understand the organisation's ERP and invoice process; and
• propose an appropriate commercial or implementation next step.

A formal commitment exists only after the relevant agreement has been signed by authorised parties.

8. Intellectual Property

The website, product name, branding, written content, interface designs, graphics, diagrams, code, documents and other materials are owned by or licensed to Nexain Arabia FZC LLC.

You may not copy, modify, distribute, sell, licence or create derivative works from website content except where:

• expressly permitted in writing;
• permitted by an applicable licence; or
• allowed under applicable law.

References to third-party names, platforms and standards remain the property of their respective owners.

9. Third-Party Platforms and Standards

The website may refer to third-party systems and standards, including:

• SAP;
• Oracle;
• Peppol;
• PINT-AE;
• UBL;
• Google Maps;
• WhatsApp; and
• other external services.

These references describe interoperability or external services and do not imply ownership, endorsement or certification unless expressly documented.

10. External Links

The website may link to external websites, including:

• Nexain Arabia;
• WhatsApp;
• Google Maps;
• email services; and
• other external resources.

External websites operate under their own terms and privacy policies. Nexain Arabia does not control independent third-party websites and is not responsible for their content, availability or processing practices.

External links should be clearly identified where the user is leaving the Al Sannad website.

11. Website Availability

Nexain Arabia may update, suspend, restrict or discontinue parts of the public website where reasonably necessary.

Website availability may be affected by:

• maintenance;
• security updates;
• technical failures;
• third-party services;
• network conditions; or
• events outside reasonable control.

No public website statement creates an unconditional uptime or availability commitment. Any service-level commitment is governed by the applicable signed contract.

12. Accuracy of Website Information

Nexain Arabia aims to keep website information accurate and current.

However:

• regulatory requirements may change;
• technical specifications may be updated;
• product capabilities may evolve;
• pricing may be revised; and
• implementation scope may vary by customer.

Visitors should confirm important commercial, technical, tax or legal matters through the appropriate Nexain Arabia representative and signed documentation.

13. No Tax or Legal Advice

Website content is provided for general product and business information.

It does not constitute:

• tax advice;
• legal advice;
• accounting advice;
• regulatory approval; or
• a guarantee that a customer's invoice data or tax treatment is correct.

Each organisation remains responsible for its:

• invoice information;
• tax treatment;
• internal approvals;
• ERP data;
• legal obligations; and
• regulatory decisions.

14. Limitation of Responsibility

To the extent permitted by applicable law, Nexain Arabia is not responsible for losses arising solely from:

• reliance on general website information without professional review;
• inaccurate information submitted by a visitor;
• third-party websites or services;
• unauthorised use of the website;
• malware or attacks outside reasonable control; or
• business decisions made without confirming formal contractual scope.

Nothing in these terms excludes liability that cannot legally be excluded.

15. Privacy and Cookies

Personal information submitted through the website is handled according to the Al Sannad Privacy Policy.

Cookie and similar-technology use is explained in the Cookie Policy.

Where available, visitors may manage optional cookie choices through Cookie Settings.

16. Changes to These Terms

Nexain Arabia may update these Terms of Use when:

• website functionality changes;
• product information changes;
• legal requirements change;
• third-party services change; or
• operating practices are updated.

The current version will be published with its effective date and last-updated date.

17. Governing Law

These Terms of Use are governed by the laws of the United Arab Emirates.

Any dispute relating to these terms will be handled according to the applicable UAE legal and jurisdictional requirements, unless another arrangement is agreed in writing.

The sourcebook confirms UAE law as the governing commercial position.

18. Contact

Questions about these Terms of Use may be sent to: